Returns/Exchanges

Returns, Exchanges, and Repairs

Returns

If you are not satisfied with your item in any way, return it within 30 days of delivery for a full refund of the product. It must be in new condition, and all original packaging (boxes, copy of original invoice, etc…) must be included. Items returned without original documentation will be rejected.

Exchanges

You can make a free stone color or size exchange (within two whole sizes) within 30 days of original delivery.

Repair

Repair of workmanship or material defects at the time of delivery is available for free within 30 days of original delivery.

Shipping

To make your return, exchange, or repair as quick as possible, please provide the following information with your package:

  1. A note with your full name, return address, phone number, and email.
  2. Exact instructions on what you want done to your ring.
  3. Class rings only: your school name and any inside engraving text.

The customer is responsible for shipping and handling fees on orders purchased directly through ArtCarved.com. Please include a check or money order for $14.95 with your return.

To expedite the return process, please send your product to one of the addresses listed below based on the service you will use: 

US Postal Service (USPS)

ACJ Warranty Department

PO Box 149056

Austin, TX 78714-9056

UPS or FedEx 

ACJ Warranty Department

7211 Circle S Rd

Austin, TX 78745-6603 

If you have any questions, please call 1-800-531-5055.

The information on this page applies only to items purchased directly through ArtCarved.com. For Amazon purchases, please see our Amazon Warranty & Returns Policy.