Return Policy

ArtCarved Return Policy

ArtCarved has a 150-year legacy of quality, craftsmanship and style. Your satisfaction with your purchase is paramount to continue that legacy.

Graduation Rings and Family Jewelry

ArtCarved guarantees the quality of every product we make and sell. If you find that your item has a defect in materials or workmanship, please contact us at 1.800.531.5055 or email us at

Manufacturer Direct

If you are not satisfied with your Manufacturer Direct purchase, you can return your item(s) - EXCLUDING PERSONALIZED and CUSTOM-DESIGNED MERCHANDISE ITEMS - for a full refund within 30 days of date received.

Note: Items returned after 30 days will not be eligible for credit or refund.

To be eligible for a full refund, Manufacturer Direct item(s):

  • Must be unused/unworn, and in the same condition as received
  • Must include original packaging
  • Must include the Packing Slip that came with order. (We recommend retaining a copy of the packing slip for your own records.)

Check out our Returns FAQ page for additional information, forms and instructions.

All Other Products

For all other products and additional questions please contact our customer service team at 1.800.531.5055 or email us at

Last Updated November 1, 2017


The customer is responsible for determining whether any Manufacturer Direct product is fit for a particular purpose or use. Every effort has been made to ensure the accuracy of the information about Manufacturer Direct products appearing on this website; however, American Achievement Corporation shall have no liability to any person or entity should any inaccuracy, omission, or misleading information on this site directly or indirectly cause loss or damage. We reserve the right to correct and amend information on this website without becoming bound in any way to honor any obligations created as a result of the publication of inaccurate information. The information contained on our website is general and informative in nature and is not intended as an endorsement of any particular product appearing on this site.