Amazon Warranty

ArtCarved Amazon Warranty & Returns Information

Limited Lifetime Warranty

Free Services

For the original owner of a piece of ArtCarved jewelry we will happily perform the following services for free:

  • Repair of workmanship or material defects at the time of original delivery.
  • Complete replacement if the above repairs cannot be made. This is up to our discretion.
  • Ring resizing if returned within 30 days of delivery. 

This warranty is void if work is performed on your jewelry by someone other than ArtCarved.  Normal wear and tear and damage resulting from improper handling are not covered.

Consult the following chart for repair fees outside of the Limited Lifetime Warranty.

Repairs

Fee

Resize Ring

$50

Refinish Ring

$25

Simulated Stone Replacement

$50

Genuine Stone Replacement

$45 + $10 per stone

Remake (Non-Gold Product)

$100

Remake (Gold Product)

$125 

Returns, Exchanges, and Repairs:

Visit the Amazon Online Return Center to request a return authorization from ArtCarved Jewelry. Include your return authorization number and printed return form to expedite the return process. Amazon returns without this information will take longer.

Items must be in new condition with no alterations or wear and tear, and all original packaging (boxes, copy of original invoice, etc…) must be included. Items returned without original documentation will be rejected.

Returns

If you are not satisfied with your item in any way, return it within 30 days of delivery for a full refund of the product.

Exchanges

You can make a free stone color or size exchange within 30 days of original delivery, as long as the new stone color or size is different than the original. 

Repair

Repair of workmanship or material defects at the time of delivery is available for free within 30 days of original delivery. 

Shipping

Please send your returns, exchanges, or repairs to:

ACJ Warranty Department

Attn: Amazon Returns

7211 Circle S Rd

Austin, TX 78745-6603